At Casual Suit For Men, we take as much care in ensuring your satisfaction as we do in crafting our premium menswear. Should any item not meet your expectations, our straightforward returns process makes it easy to exchange or return your purchase.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Note on Final Sale Items: Due to hygiene considerations, certain items from our Nightwear and Pajamas collections cannot be returned or exchanged unless faulty.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Casual Suit For Men Customer Care, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) for return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement: – Product Name: – Size: – Color: I confirm the item(s) are unworn, unwashed, and in original condition with all tags attached. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our Customer Care team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return mailing label (if applicable)

Step 3: Ship Your Return

Please package the item(s) securely in the original packaging and include all tags. Ship to:

Casual Suit For Men Returns
73455 Twentynine Palms Highway
Twentynine Palms, US 92277

Return Shipping Costs:

  • For returns due to our error: We will cover return shipping costs
  • For all other returns: Customer is responsible for return shipping

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for the refund to appear in your account, depending on your financial institution

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the replacement item is of higher value, you will be charged the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Please contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We will arrange for a replacement or refund and cover all associated shipping costs

International Returns

For our international customers (serving all regions except parts of Asia and certain remote areas):

  • Customs fees and international return shipping are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency fluctuations

Should you have any questions about our returns policy, our Customer Care team is always available to assist at [email protected].

We appreciate your trust in Casual Suit For Men and are committed to ensuring your complete satisfaction with every purchase.